Returns and Refunds

At Redeemed Rags, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refunds policy below.

1. Return Eligibility

To be eligible for a return:

  • Items must be returned within [insert number] days from the date of delivery.
  • The item must be unused, unworn, and in the original condition with all tags and packaging intact.
  • Custom or personalized items are non-returnable unless there is a defect or error on our part.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact us at redeemedrags2024@gmail.com within the return period to initiate the return process.
  2. Include your order number, the item(s) you wish to return, and the reason for the return in your email.
  3. We will provide you with instructions on how to return the item(s) to us.

3. Return Shipping

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.
  • Shipping Method: We recommend using a trackable shipping service to return items, as we are not responsible for items lost in transit.

4. Refunds

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: If the item shows signs of use, wear, or damage, we may issue a partial refund.

5. Exchanges

If you would like to exchange an item for a different size or style, please follow the same return process outlined above. Once your return is approved, you can place a new order for the item(s) you prefer.

6. Defective or Damaged Items

  • If your item is defective or damaged upon arrival, please contact us immediately at redeemedrags2024@gmail.com. We will assist you with a return or exchange, and we will cover the return shipping costs.
  • Please provide photos of the defect or damage in your return request for faster processing.

7. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items
  • Gift cards
  • Items marked as “Final Sale”

8. Modifications to the Policy

We reserve the right to update or change our Returns and Refunds policy at any time. Any updates will be reflected on this page, with the revised date at the top of the page. We encourage you to review this policy periodically.